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Telemedicine is arguably one of the most exciting recent advances in healthcare. From the comfort of your home, you can access a Board-certified physician and/or Nurse Practitioner who is licensed to practice medicine in your state.

You can use your telephone or computer to connect with a medical professional, day or night, 7 days a week.

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Why Do a Virtual Visit?

Virtual visits let you see a healthcare provider from anywhere at any time, day or night, with a wide range of benefits:

  • You can talk to a healthcare provider face-to-face when you have a concern.

  • It’s quick and convenient to get the diagnosis or treatment you need for a variety of conditions.

  • It can prevent a trip to urgent care or the ER.

  • You can even get a prescription sent to your pharmacy, when available.

  • A family member caregiver or translator can join you.

  • Scheduled virtual visits allow you to see your provider for a follow-up visit online, instead of making another trip to the doctor.


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For minor medical issues, such as flu symptoms, sore throat and more, you’ll be able to describe your symptoms to the provider and they can call in any necessary prescriptions to your favorite pharmacy.

You can also use telemedicine for certain chronic conditions that require regular doctor contact, such as diabetic blood monitoring.

Telemedicine will typically have a small fee for each doctor “visit,” but, because you’ll be seeing your doctor from home, you’ll save on gas and miss out on those dated magazines in the doctor’s waiting room.

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What Is the Difference Between an On-Demand Visit and a Scheduled Visit?

On-Demand Visit - You don’t need an appointment. You’ll be connected to a provider who can help you with any number of common healthcare concerns. On-demand virtual visits are available for patients age 2 and up, although patients 17 and under must be accompanied by an adult during their visit. Commonly treated conditions include:

  • Allergies (seasonal).

  • Asthma*.

  • Back strains and sprains*.

  • Bronchitis*.

  • Common cold.

  • COVID-19 screening.

  • Flu (influenza).

  • Minor burns or lacerations.

  • Painful urination (dysuria)*.

  • Pink eye (conjunctivitis).

  • Rashes.

  • Sinus infections (acute sinusitis).

  • Upper respiratory illness.

  • UTIs (urinary tract infections)*.

  • Yeast infections*.

* Adults only

Scheduled Visit - This is an appointment with your primary care physician or specialist that’s scheduled in advance — like a regular in-person appointment. Usually, these are follow-up visits, but scheduled visits are also used before and after surgery, pregnancy and infant well-checks, pre-visit information sessions, medication reviews, genetic counseling, infectious disease visits before traveling, and more.

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